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Frequently Asked Questions

If you have more questions, please visit the FAQs page or get in touch

How do I get started?
Create an account, then add your website, competitors and prompts during onboarding. Citex starts tracking how you appear across the main AI platforms straight away. After that you can add or remove prompts, compare competitors and read insights from the dashboard.
Why should I track AI search analytics?
AI assistants are becoming a real discovery channel. Tracking tells you where you already appear, how you stack up against competitors, and which changes are likely to move visibility and traffic.
What are mentions?
A mention is any time an AI platform includes your brand in its answer to a prompt you track. Counting them shows how often — and in what context — your brand surfaces.
Can I use Citex to improve my traffic from AI search platforms?
Yes. Citex shows where you already appear, where competitors beat you, and what to change to lift visibility across AI search over time.
What are URL citations?
Citations are the links an AI platform references while answering. Tracking them shows which of your pages get cited, which sources the models lean on, and where the gaps are.
Can I invite my team members?
Yes — every paid plan supports team members in your workspace. Subscriptions are per workspace, so prompt and seat limits apply to that workspace only.
Is there a free trial?
Yes, 7 days, no card required. You get almost everything in the Starter plan; the one limit is that you cannot invite people to your workspace during the trial.